Response Time: We respond in minutes whenever possible to texts, emails, and voicemails (9am-4pm MT, Monday-Friday). Average reply is in 15 minutes to 4 hours during business hours depending on volume and staff availability.
Avoid phone tag and get the fastest response by text or email rather than leaving a voicemail. We normally respond to short texts and emails before making return calls on voicemails.
Remember to order online to get Free Shipping and to use discount codes.
Non-Customer Service Email: For non-customer service and non-sales inquiries including feedback, marketing, manufacturing/supply, and business development:
Affiliate Support Email: For all affiliate inquiries:
Warehouse Location
BatteryShip Inc is an American company located in Cheyenne, Wyoming, USA. Our warehouse is not open to the public (it is a private fulfillment and service center only). Order Pickup? Sorry, we do not allow order pickups (not even for locals). However, please keep in mind that UPS Ground shipping would arrive the next business day for all our local zip codes and for most of Wyoming and Colorado. Free Shipping usually arrives overnight for Cheyenne and in 1-4 days for most states, even on the west or east coasts.
Mailing address for all correspondence and returns:
BatteryShip Inc.
3901 E Pershing Suite B # 426
Cheyenne, WY 82001
USA
Mailing address is a receiving box only for major carriers (US Postal Service, UPS, Fedex, and DHL). This is not a store location for drop off or pickup.
Before returning an item to the address above, you must obtain a RMA #. To exchange a defective or wrong item, please click here. To return an item for money back, please click here.
All brand names and trademarks are the property of their respective owners. The listed brand names and model designations are intended only to show the compatibility of these products with various machines. Neither BatteryShip Inc nor BatteryShip.com are affiliated with the original manufacturers of any of these batteries or chargers. All products on this page are generic, aftermarket, replacement parts.