Return Policy & Instructions

Although we strive to offer you the best product, price, and service, we recognize that sometimes you will need to return your product to us. We have made our return policy as simple as possible so that resolving your return claim can be quick and easy (specifically marked products cannot be returned).

Please begin by obtaining a Return Merchandise Authorization Number (RMA #) using the links below. RMA numbers allow us to accurately assess your return request and provide you with a fast and complete service solution.

BatteryShip offers two types of returns. For details on either one, please make a selection:

1. 30 Day Money Back Satisfaction Guarantee;
2. Product Exchange (defective products and wrong orders only)

30 Day Money Back Satisfaction Refund

Your satisfaction is important to us and to that end Batteryship offers you a 30 day Money Back Satisfaction Refund period beginning on your order's ship date on all your purchases with us (specifically marked products excluded). If for any reason you are not satisfied with your purchase with us simply return your order/product to us by following the steps below within 30 days of your order's ship date for a full refund (if non-defective then less a 15% cancellation fee and less any/all shipping fees; specifically marked products excluded). Products that have been torn, scratched, altered, and in any way damaged will be deemed "consumed" by Customer and therefore we hereby negate and void all refunds on "consumed" products. To claim your 30 day Money Back Satisfaction Refund please read and comply with the following instructions.

STEP 1 - GET A RMA # FOR MONEY BACK: You must request a return merchandise authorization number (RMA #) before sending your order/product to us in order to receive a refund for your return. If you do not get a RMA# prior to sending us your order/product to us then we will not process your return or refund your money. To get a RMA # for money back (i.e. to request a return), click here.

Important : The 30 day Money Back Satisfaction Refund period begins on the day your order ships and ends 30 days from the ship date. This means that we will accept your return for refund only if your return is postmarked/shipped within 30 days from your order's ship date. All order return claims that have expired will be denied a refund whether or not you have obtained an RMA #. Expired means to be 31 or more days from your order's ship date.

STEP 2 - SEND THE ITEM TO US: Once you receive your RMA#, you may send the product back to us. IMPORTANT: YOUR RETURN/RMA# SHALL ONLY BE ACCEPTED AND PROCESSED BY BATTERYSHIP IF ALL OF THE FOLLOWING CONDITIONS ARE MET:

• The 30 day Money Back Satisfaction Refund period date has not expired (expired means to be 31 or more days from your order's ship date).
• Your returned product must be postmarked/shipped within 30 days from the date your order shipped.
• Order/Product must be in the original condition that you received it. Products that have been torn, scratched, altered, and in any way damaged will be deemed "consumed" by Customer and therefore we hereby negate and void all refunds on "consumed" products. Item and all originally shipped tools must be returned unless otherwise specified by our staff. A battery that has been deeply discharged (for example, from leaving it connected too long to a machine/charger that is not in proper working order or is not compatible without properly recharging the battery) cannot be sold again and therefore is NOT returnable and cannot be refunded. Deep discharge damages the battery's cells permanently. If you're unsure if a battery you wish to return has been left in the machine for too long or if it has been too deeply discharged, please contact us so we can help you determine that.
• If the original box that we shipped your order to you in was destroyed or not retained, then your return must be shipped in a sturdy, crush resistant BOX (NOT an envelope) with bubble wrap, packing peanuts or other cushioning around the item to prevent the item from bouncing around during shipping.
  
  Please use a box. Inside the box, please include the product and product package. Use bubblewrap, newspaper, packing peanuts, or other filling to prevent the item from bouncing around in the shipping box. Items returned damaged CANNOT be refunded.
  
  
• You must ship the item to the following address using a commercial carrier (US Postal Service, UPS, Fedex, or DHL):
  
  BatteryShip.com
  3901 E Pershing Suite B # 426
  Cheyenne, WY 82001
  
  
• Refunds on Defective Items: Defective merchandise does not include an item ordered incorrectly or by mistake AND does not include free tools or any installation tools included with a product. Refunds on defective items are restricted to batteries and chargers only.
• Refunds on Non-Defective Items: Non-defective merchandise (including an item ordered incorrectly or by mistake) that is returned within the first 30 days of the order's ship date will have a cancellation fee (15% of the purchase price of the item) deducted from the refund amount. This fee helps us cover a portion of the costs we incurred to process and ship your order to you orginally. Cancellation fees do not apply to defective products or product exchanges.
• Original shipping, handling, and return postage charges shall not be refunded.
• LITHIUM BATTERY MAILING/SHIPPING RULES: The following federal mailing/shipping rules apply to rechargeable lithium ion batteries, rechargeable lithium polymer batteries, and non-rechargeable lithium batteries only (no special rules for NICD, NIMH). The US Postal Service allows you to mail domestically (within USA, not internationally) up to 5 pounds of lithium batteries together in one box via ground/surface transportation only (must be a sturdy box, and inside the box each battery must have its own separate sturdy box or inner packaging). For mailing (post office) rechargeable lithium ion and lithium polymer batteries, the address side of the label or underneath (or on same side of box as label) must state "Surface Mail Only, Lithium-ion Batteries -- Forbidden for Transportation Aboard Passenger Aircraft". For lithium batteries such as lithium metal non-recharageable batteries (not li-ion and not li-po), the mailing (post office) statement would read "Surface Mail Only, Lithium Metal Batteries - Forbidden for Transportation Aboard Passenger Aircraft". In addition, you must use a postage paid HAZMAT address label (those come from the post office or from us and will have a big letter "H" at top left of label instead of the P or G. H indicates it contains hazardous materials.) In addition, you must have a DOT approved caution sticker/marking (the red dashed border around the exploding battery graphic on the box we shipped the lithium batteries to you in originally). You can also use UPS/FedEx Ground to ship up to 66lbs worth of lithium ion/polymer rechargeables and lithium non-rechargeables (same DOT caution sticker still required which is the red dashed border around the exploding battery graphic). For assistance with this or if you did not retain the original box, please call us at 307-460-4549.
• BatteryShip must certify that you have complied with and completed the above requirements.
• To reference USPS lithium battery rules directly yourself, click here.

STEP 3 - REFUND PROCESSING TIME: Once you have successfully complete steps 1 and 2, Batteryship will issue a refund back (less a 15% cancellation fee, if applicable, and less original shipping fees) to the same credit/debit card you used at the time of purchase with us. Refunds to your credit/debit card are usually completed within 3-7 business days of receiving your returned item. Once we process the refund to your credit/debit card, we will email you confirmation at the email address you used when you ordered.

Product Exchange
(defective products and wrong orders only)

Your satisfaction is important to us and to that end Batteryship offers exchanges in the case that the product is defective or you placed the wrong order (wrong order exchanges shall only be accepted during the first 30 days from your order's ship date). Exchanges after the first 30 days from your order's ship date only apply to specifically marked items which include a 1 year warranty.

To request an exchange, please read and comply with the following instructions and requirements.

STEP 1 - GET A RMA # FOR EXCHANGE: You must request a return merchandise authorization number (RMA #) before sending your order/product to us in order to receive an exchange for your return. If you do not get a RMA# prior to sending us your order/product to us then we will not process your return. To get a RMA # for exchange (i.e. to request a return), click here.

Important: BatteryShip will exchange an item if defective only 1 time during the warranty period. Refunds after 30 days from the original purchase date of your order shall not be granted. If the product included a 1 year warranty, then your exchange period begins on your order's ship date and ends 365 days from the ship date. This means that we will accept your return for exchange only if your return is postmarked/shipped within 30 days from your order's ship date, or 365 days from the ship date if your product carries a 1 Year Warranty. All order return claims that have been expired will be denied an exchange whether or not you have obtained an RMA #. Expired means to be 31 or more days from your order's ship date, or 366 days from your order's ship date if your product carries a 1 Year Warranty.

Important: Due to the installation requirements of the iPod Nano battery, Tungsten E battery, and the Palm V/VX battery (i.e. soldering, twisting/cutting wires, heating), we will accept returns for such batteries ONLY if the battery is returned in original packaging and in original condition.

STEP 2 - SEND THE ITEM TO US: Once you receive your RMA#, you may mail the product back to us. IMPORTANT: YOUR RETURN/RMA# SHALL ONLY BE ACCEPTED AND PROCESSED BY BATTERYSHIP IF ALL OF THE FOLLOWING CONDITIONS ARE MET:

Important: BatteryShip will exchange an item if defective only 1 time during the warranty period.

• The exchange period for your order has not expired. Expired means to be 31 or more days from your order's ship date, or 366 days from the ship date if your product carries a 1 Year Warranty.
• Your returned product must be postmarked/shipped within 30 days from the date your order shipped, or 365 days from the ship date if your product carries a 1 Year Warranty.
• When exchanging for different product type (when you ordered/received an item but want something different instead): Order/Product must be returned within 30 days from the date we shipped it and in the original condition that you received it. Products that have been torn, scratched, altered, and in any way damaged will be deemed "consumed" by Customer and therefore we hereby refuse exchange requests on "consumed" products (when wanting to exchange for a different product). Item and all originally shipped tools must be returned unless otherwise specified by our staff. A battery that has been deeply discharged (for example, from leaving it connected too long to a machine/charger that is not in proper working order or is not compatible without properly recharging the battery) cannot be sold again and therefore is NOT returnable and cannot be exchanged for a different product. Deep discharge damages the battery's cells permanently. If you're unsure if a battery you wish to return has been left in the machine for too long or if it has been too deeply discharged, please contact us so we can help you determine that.
• When exchanging for same product type (when you ordered/received an item and need a replacement under warranty because it stopped working): Order/Product must be returned/replaced within the warranty period. Products that have been torn, scratched, altered, and in any way significantly damaged after original delivery will not be will not be deemed "defective" nor qualify for warranty replacement. A battery that has been used well beyond the normal average use for that battery type during the warranty period may not qualify for a free warranty replacement. A battery that has been damaged due to improper care/handling (for example: dropping the battery, rough handling, leaving the battery in the sun or extreme temps or in a high moisture environment), cannot qualify for replacement under warranty. A battery that has been deeply discharged due to customer's failure to charge the battery properly (or frequently enough) cannot be replaced under warranty. A battery that has been deeply discharged for other reasons (like leaving the battery connected too long to a machine/charger that is unable to keep the battery properly charged or a machine/charger that is not in proper working order or is not compatible) cannot be replaced under warranty. Deep discharge damages the battery's cells permanently and is only covered by warranty if the battery reaches a state of deep discharge while regular and proper care and charging of the battery has been maintained. If you're unsure if a battery you wish to return/exchange will be accepted, please contact us so we can help you determine that.
• If original packaging was not retained for a defective product return, then product must be shipped in a sturdy, crush resistant BOX (NOT an envelope) with bubble wrap, packing peanuts or other cushioning around the item to prevent the item from bouncing around during shipping.
  
  Please use a box. Inside the box, please include the product and product package. Use bubblewrap, newspaper, packing peanuts, or other filling to prevent the item from bouncing around in the shipping box. Items returned damaged CANNOT be refunded.
  
  
• You must ship the item to the following address using a commercial carrier (US Postal Service, UPS, Fedex, or DHL):
  
  BatteryShip.com
  3901 E Pershing Suite B # 426
  Cheyenne, WY 82001
  
  
• Original shipping, handling, and return postage charges shall not be refunded.
• LITHIUM BATTERY MAILING/SHIPPING RULES: The following federal mailing/shipping rules apply to rechargeable lithium ion batteries, rechargeable lithium polymer batteries, and non-rechargeable lithium batteries only (no special rules for NICD, NIMH). The US Postal Service allows you to mail domestically (within USA, not internationally) up to 5 pounds of lithium batteries together in one box via ground/surface transportation only (must be a sturdy box, and inside the box each battery must have its own separate sturdy box or inner packaging). For mailing (post office) rechargeable lithium ion and lithium polymer batteries, the address side of the label or underneath (or on same side of box as label) must state "Surface Mail Only, Lithium-ion Batteries -- Forbidden for Transportation Aboard Passenger Aircraft". For lithium batteries such as lithium metal non-recharageable batteries (not li-ion and not li-po), the mailing (post office) statement would read "Surface Mail Only, Lithium Metal Batteries - Forbidden for Transportation Aboard Passenger Aircraft". In addition, you must use a postage paid HAZMAT address label (those come from the post office or from us and will have a big letter "H" at top left of label instead of the P or G. H indicates it contains hazardous materials.) In addition, you must have a DOT approved caution sticker/marking (the red dashed border around the exploding battery graphic on the box we shipped the lithium batteries to you in originally). You can also use UPS/FedEx Ground to ship up to 66lbs worth of lithium ion/polymer rechargeables and lithium non-rechargeables (same DOT caution sticker still required which is the red dashed border around the exploding battery graphic). For assistance with this or if you did not retain the original box, please call us at 307-460-4549.
• BatteryShip must certify that you have complied with and completed the above requirements.
• To reference USPS lithium battery rules directly yourself, click here.

STEP 3 - EXCHANGE: Once you have successfully completed Steps 1 and 2 Batteryship will issue you an exchange. All shipping fees to ship your product back to us are your responsibility. For exchanges of defective batteries, BatteryShip will pay for shipping of the replacement part back to you once Step 2 is completed. For non-defective exchanges (i.e. wrong orders), you are responsible for all shipping fees. It generally takes 3-7 business days to complete an exchange once we have your original product-order. In addition to the standard exchange option explained above we also offer a Speedy exchange (where you order another item to be shipped to you first and then get a refund upon returning the first item later). Important instructions and details for these exchange options will be explained in our email response to your exchange request.

Other Important Customer Warranty and Product Sales Terms

• Please inspect all packages carefully upon receipt.
• Please keep all packaging materials, including interior and exterior containers.
• For UPS deliveries only – if damaged on arrival, immediately notify the carrier at 1-800-PICK-UPS (742-5877)
• Please do not return merchandise to BatteryShip if it was damaged or broken upon arrival. Notify the shipper immediately. The shipper may request to see the condition of the package as it arrived at the delivery site.
• If you refuse shipment of an order you placed, you will be charged a refused shipment fee equal to $15 or 15% of the purchase, whichever is greater. In addition, you will be charged all original shipping, handling, and return postage charges.
• International customers are responsible for any and all custom fees charged by their country.
• You may return bundle purchases. If you want to return an individual item you purchased as part of a bundle package, you may return that item separately. Please note: In some cases a bundle discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually. Returns are normally processed within 3-7 business days. We appreciate your patience.
• For Terms of Sale, click here.