BatteryShip.com FAQs
Battery Replacement Instructions
A) Shipping and Order Status:
How do you ship
How do I check order status
How to ship faster or overnight
How to ship by Priority Mail or Express Mail
What is 1-3 Day Rush Shipping
How fast is Free Shipping vs UPS Shipping?
Do you ship outside the USA? Price?
How to bill or ship outside the USA
Is a signature required for delivery
How fast is Free Shipping and how do I qualify?
How do I enter an APO-FPO address
For a Puerto Rico address, is the urbanization necessary and how do I enter it
B) Safe Transactions 100% Guaranteed:
Are BatteryShip's Products Safe To Use?
Why should my shipping address match my billing address? How can I make this happen even when I have multiple addresses?
What does Brand New Compatible mean
What is FAST Same-Day Shipping
What is BatteryShip's Safe and Secure Shopping Guarantee
What is the 30 Days Money Back
What is the 1 Year Warranty
Do I pay sales/use tax
C) Ordering:
Which shipping address should I enter
What is the Price Per Ah?
Can I order more of the BatteryShip Li-ion chargers for the DC9144 (14.4v) Li-ion or DC9180 (18v) Li-ion battery replacements in addition to the free included one(s)?
How do I know if an item is in stock and what happens when an item goes out of stock or is on backorder
Do all batteries come with tools and instructions - Can I buy a battery without the tools
How do I find the specific battery I am looking for at BatteryShip using the search feature
D) Discounts:
What are your Quantity Discounts
E) Guarantee/Warranty/Returns:
What is the BatteryShip Guarantee
What if I refuse an order from BatteryShip when it is delivered because I changed my mind
How do I get an RMA number and return a product to BatteryShip
F) Payment/Charges:
What forms of payment do you accept
When will my credit-debit card be charged
G) Other Questions:
What is TPU?
What is the BatteryShip privacy policy
Why are some BatteryShip parts so expensive
Why does BatteryShip have my battery under a different part number - Why are some batteries displayed with several part numbers on your site
What are BatteryShip Terms of Sales
How do I submit a testimonial
What are your Live Help Hours: Monday-Friday, 9am-4pm MT
Do aftermarket batteries have the same capability and longevity as their branded counterparts
What is the difference between a BatteryShip 100% OEM Compatible/Aftermarket battery and an OEM battery?
Can batteries be recycled
How are batteries recycled
H) Battery Charging, Maintaining and Disposing:
How do I charge my rechargeable battery
Are BatteryShip batteries charged when they arrive
How can I get the most out of my BatteryShip battery
What do I do with my old battery
Where do I find battery installation instructions at BatteryShip
What is Battery Education
What is Battery Capacity
How Do I Care For My Battery
My New Battery Will Not Charge
How Can I Maximize Battery Performance
How Long Should My Battery Last
Do I Have To Deep Cycle Charge My Battery
Do I Have To Clean My Battery
Do I Need Special Software For My New Battery
How Long Will My Battery Last
What are Battery Watt Hours
Should I keep my device plugged into my ac adapter
I) Battery Technology:
Is a 20V Max more Powerful than 18V?
What battery chemistry types will I find at BatteryShip
At BatteryShip can I choose what battery chemistry I would like to purchase
What are volts
What Is The Quality of Your Battery Cells?
How Many Cells Are In A Battery
How are batteries manufactured
What causes batteries to fail
What is battery degradation
What is declining capacity
What is loss of charge acceptance
What is Internal Resistance
What is Elevated Self-Discharge
What is Premature Voltage Cut-Off
What is a smart battery
What is inside a smart battery
What is a battery connector
What is a fuse
What is a FET
What is a cell pack
What is a sense resistor
What is the primary and secondary protection IC
What is the fuel-gauge IC
What is a thermistor
What is the PCBoard
What is the EEPROM
What is a battery
How do batteries work
Does temperature affect my battery
What are Integrated Power Management Circuits
What is the C Rating